phmystic Privacy Policy

When you register and use phmystic, we collect certain personal information that is necessary to operate your account and deliver our services to you. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical information automatically when you access the platform, such as your device type, browser version, IP address, and session activity logs, which help us maintain platform security and improve performance. Any documents you submit for identity verification purposes — such as a government-issued ID — are stored securely and used solely for compliance and fraud prevention. We do not collect sensitive personal information beyond what is strictly required to operate your account and comply with applicable Philippine regulations. All data collection is conducted in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. If you have questions about what specific data we hold about you, you may contact our support team at any time.

The personal information we collect is used exclusively to provide, maintain, and improve the services available on the phmystic platform for players across the Philippines. Your account details are used to verify your identity, process deposits and withdrawals in Philippine pesos, and ensure that only authorised individuals can access your account. We use your contact information to send you important account notifications, security alerts, and updates about changes to our terms or policies — we do not send unsolicited marketing messages without your consent. Technical data such as IP addresses and session logs are analysed to detect suspicious activity, prevent fraud, and protect the integrity of the platform for all users. We may also use aggregated, anonymised data to understand how players interact with the platform so we can make improvements to the overall experience. Your information is never used to make automated decisions that would significantly affect your rights without human review. If you wish to opt out of any non-essential communications, you may update your preferences through your account settings or by contacting our support team.

phmystic does not sell, rent, or trade your personal information to any third party for commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific functions, and always under strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally obligated to do so under applicable law. If phmystic undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. All third-party partners we work with are required to maintain data protection standards that are consistent with our own privacy commitments and with Philippine data privacy law. We conduct periodic reviews of our third-party relationships to ensure ongoing compliance with these standards. You have the right to request information about which third parties may have received your data by contacting our support team.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised in accordance with our internal data lifecycle policy. Your personal data is stored on secure servers with access restricted to authorised personnel only, and we apply industry-standard encryption to protect data both in transit and at rest. We regularly review our data storage practices to ensure they remain appropriate and proportionate to the purposes for which the data was collected. If you request account closure, we will process your request promptly and confirm the deletion or anonymisation of your data where legally permissible. For any questions about how long specific types of data are retained, please reach out to our support team.

Under the Data Privacy Act of 2012, players in the Philippines have specific rights regarding their personal information, and phmystic is committed to upholding those rights fully. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections if any of that information is inaccurate or incomplete. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we may have. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details available on the platform, and we will respond to your request within the timeframe required by law. We take all data subject requests seriously and will never penalise you for exercising your legal rights.

phmystic uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players navigate and use the site. Essential cookies are required for core platform functionality such as maintaining your login session and processing transactions securely, and these cannot be disabled without affecting your ability to use the platform. We also use analytical cookies to understand aggregate usage patterns, which helps us identify areas for improvement and optimise the overall player experience. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. By continuing to use phmystic after being informed of our cookie practices, you consent to the use of cookies as described in this policy. For a more detailed breakdown of the specific cookies we use and their purposes, please contact our support team.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer on the phmystic platform. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform or by other reasonable means. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information. Your continued use of the platform after any updates have been published constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and may request account closure by contacting our support team. We are committed to maintaining clear and accessible privacy information for all players in the Philippines, and we welcome any questions or feedback you may have about our data practices. Please reach out to us using the contact details available on the platform if you need any clarification.